Return & Refund Policy

Return & Refund Policy – QeZvok™ 🔄

At QeZvok™, we want you to feel confident when purchasing our everyday essentials. If something isn’t quite right with your order, our return and refund policy is designed to keep the process simple, fair, and easy to follow.

1. Return Eligibility

You may request a return within 30 days of receiving your order, as long as the following conditions are met:

• The item has not been used and remains in its original condition
• All packaging, accessories, and included parts are complete
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these criteria may not qualify for a refund.

2. How to Start a Return

To initiate a return, please contact our support team:

📧 Email: service@qezvok.com

Once your request is reviewed and approved, we will provide:

• Clear instructions for the return process
• The correct return shipping address
• A return label, if applicable

⚠️ Returns sent without prior approval may not be accepted.

3. Damaged or Incorrect Items 📦

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 72 hours and include photos of:

• The item received
• The packaging
• The shipping label

After evaluation, we will arrange a suitable solution, such as a replacement or refund.

4. Items Not Eligible for Return

The following items cannot be returned:

• Used or altered products
• Customized or personalized items
• Gift cards
• Clearance or final sale items

If you’re unsure whether your item qualifies, feel free to contact us before returning it.

5. Exchanges

To exchange an item:

• Contact us for approval before returning the product
• Return the original item following the provided instructions
• Place a new order for the replacement item

This helps ensure quicker processing and availability.

6. EU 14-Day Cancellation Rights 🌍

Customers in the European Union may cancel or return their order within 14 days of delivery, provided:

• The product is unused
• Packaging remains intact
• Proof of purchase is included

This applies in addition to our standard 30-day return policy.

7. Refund Process 💳

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
• Processing may take up to 10 business days, depending on your provider

If you haven’t received your refund after 15 business days, please contact us.

8. Return Instructions

Detailed return instructions and the correct return address will be provided after your return request is approved.

Contact Information

If you have any questions about returns, refunds, or exchanges, please reach out:

QeZvok™
📧 Email: service@qezvok.com

At QeZvok™, we aim to make returns clear and manageable—so you can shop with peace of mind while enjoying practical products that support a more organized and comfortable everyday lifestyle. 🌿📦✨